free shipping, worldwide
Shipping is free on every order, to every country — no minimum to clear, no threshold to game, no surprise line at checkout. The price you see is the price you pay.
Shipping & Returns
free shipping, honest returns.
Free shipping in, easy returns out — tracked the whole way, with one human inbox behind it all. Here's exactly how it works, no surprises after you've paid.
Free shipping worldwide
Tracked, every order
30-day returns
One human inbox
The details
how it works.
Everything in plain language — delivery, tracking, and how a return actually goes.
when it arrives
Most orders arrive within 7–12 days, tracked the whole way — UAE orders typically in 8–10 days. You'll get a confirmation when your order is placed and a tracking link the moment it ships, so you're never left guessing where your parcel is.
tracking your order
Every shipment is fully tracked. Follow it from the tracking link in your dispatch email — and if the tracker ever goes quiet or something looks off, write to hello@evorele.com with your order number and we'll chase it down for you.
30-day returns
Try your ritual for 30 days. If it isn't for you, contact us within 30 days of delivery and we'll make it right — a refund or a replacement, your call. No drama, no twenty questions, no restocking fee.
how to start a return
Email hello@evorele.com with your order number and a quick note on what happened. We'll send simple instructions back the same way. Once your return is on its way to us, your refund goes back to your original payment method — usually within 5–10 business days of us receiving it.
if something arrives damaged
It happens rarely, but if your order turns up damaged or you receive the wrong item, send a photo to hello@evorele.com within 7 days and we'll replace it or refund you, shipping on us. You shouldn't pay for our mistake.
no surprises, ever
Free shipping in, easy returns out, the full ingredient list on every product page, and one human inbox behind it all. That's the deal — and it doesn't change after you've paid.
FAQ
questions, answered.
The ten we get asked most — on the ritual, shipping, returns, and reaching a real person.
What is the Korean glass-skin look?
Glass skin — 유리 피부 in Korean — is exactly what it sounds like: skin that looks dewy, smooth and clear enough to catch the light, like glass. It's a cosmetic finish, built through gentle, layered steps rather than one miracle jar. Our whole edit is designed to give you that fresh, lit-from-within look without the twelve-step overwhelm.
I'm new — where do I start?
Start with the Glass-Skin Starter Trio (Dhs. 199) — the Matcha Hydrating Cleanser, the HA Glass-Skin Vials and the Dried-Flower Jelly Lip Balm, boxed together so you skip the guesswork of building a routine from scratch. If you'd rather try one thing first, the HA Glass-Skin Ampoule Vials (Dhs. 119) are the easiest, most satisfying way in: snap open a single-dose vial and press it in for an instantly plumper, dewier-looking finish.
How soon will I see a difference?
Some steps are instant: the HA Glass-Skin Vials leave skin looking plumper and dewier the moment you press one in, and the Collagen Night Wrapping Mask has you waking to a rested, dewy-looking morning. For the smoother, more even glass-skin look overall, the honest answer is that a gentle ritual rewards consistency — most people love how their skin looks and feels after a few weeks of steady use. No overnight magic claimed here, just a routine worth keeping.
Will it suit my skin type?
Our formulas are made to feel gentle and lightweight on most skin types, including sensitive and combination skin — and they're built with hot, humid climates in mind, so nothing sits heavy or greasy. If your skin is reactive, patch-test on your inner arm first. The full ingredient list lives on every product page, nothing hidden, so you can always check before you buy.
What order do I use everything in?
Lightest to richest. Cleanse first, morning and night (the Matcha Hydrating Cleanser). Two or three mornings a week, massage on the Exfoliant Rice Ampoule and rinse. Press in a HA Glass-Skin Vial while skin is still damp, pat the Bright Eye Reset around the eyes, then seal. Save the Collagen Night Wrapping Mask for evenings — 1–2 nights a week is plenty. Reach for the Amethyst Roller and the Dried-Flower Lip Balm whenever the moment calls for it.
What's in the formulas, and where do they come from?
Each product page carries its full ingredient list — matcha and Vitamin E, rice-bran water and niacinamide, hyaluronic acid, a hydrating collagen complex and so on — described honestly as ingredients, not miracle cures. We won't dress a cosmetic up as anything more than it is; we'll tell you it helps skin look dewy, smooth and fresh, because that's exactly what a good cosmetic does. If anything on a label is unclear, email hello@evorele.com and we'll talk you through it.
How much is shipping and how long does it take?
Shipping is free worldwide — no minimum, no threshold, no surprise charge at checkout. Most orders arrive within 7–12 days (UAE typically 8–10), tracked the whole way, with a tracking link sent the moment your order ships.
How do sets ship?
Each piece in a set is packed and protected individually, so your set may arrive as more than one parcel — the Starter Trio as up to three, the Full Ritual as up to five. Every parcel is tracked, shipping stays free, and they all land within the same 7–12 day window. If one piece hasn't arrived with the rest, email hello@evorele.com and we'll chase it for you.
What's your returns policy?
Thirty days, no drama. Try your ritual, and if it isn't for you, contact us within 30 days of delivery for a refund or replacement — your choice, no restocking fee, no twenty questions. Just email hello@evorele.com with your order number and we'll sort it out. If anything arrives damaged or wrong, we'll cover the replacement and the shipping.
Are your reviews real?
Yes — and we're careful about it. Right now only one product has enough verified ratings for an honest average we can stand behind: the Collagen Night Wrapping Mask, at 4.8 out of 5 across 15 verified buyers, with no rounding up and no padding. Anywhere you see placeholder review cards on the site, they're clearly labelled as demo content until real, opt-in reviews connect. We'd rather show you a small honest number than a big invented one.
How do I reach a real person?
Email hello@evorele.com — a human reads every message and usually replies within one business day (Sunday to Thursday). You can also DM us on Instagram or TikTok at @evoreleofficial. Pop your order number in the subject line for the fastest answer.