Free UK delivery · 9–14 days, tracked · 30-day returns · prices include VAT
évorèle

Delivery, Returns & Cancellation (UK)

Delivery

  • Free UK delivery on every order. The price you see is the price you pay. Prices include UK VAT at 20%, and there is nothing to pay on delivery.
  • Dispatch and transit. Orders are handed to our fulfilment partner within 1–3 working days and travel tracked. Most parcels arrive within 9–14 days of ordering. You get a confirmation when you order and a tracking link when the parcel is on its way.
  • Sets. A set usually arrives as one parcel. Occasionally a piece travels separately; every parcel is tracked and they land within the same window.
  • Where we deliver. UK addresses. If your tracker goes quiet, email hello@evorele.com with your order number and we will chase it.

Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive it. If an order arrives in more than one parcel, the 14 days start when the last parcel arrives.

  • How to cancel. Email hello@evorele.com saying you want to cancel, or use the form below. You do not have to give a reason.
  • Sending the goods back. Return the items within 14 days of telling us. We send you the return address by email. Return postage is yours unless the item arrived faulty, damaged or not as described, in which case we pay it.
  • Your refund. We refund the full price, including any delivery charge you paid, within 14 days of receiving the goods back or of you sending us proof of postage, whichever is first, to your original payment method.
  • The one exception. Skincare is sealed for hygiene. Once a seal is broken, the cancellation right no longer applies to that item, unless it is faulty. Unopened items can always come back.

Our 30-day promise

On top of your legal right, we accept unopened, unused items in their original packaging within 30 days of delivery for a full refund of the product price. Same email, same process.

Faulty, damaged or wrong items

Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days for a full refund. If anything arrives damaged, wrong or not as described, send a photo to hello@evorele.com and we will replace it or refund you, your choice, and we cover the postage. Your statutory rights are never affected by this policy.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. An email saying you cancel is just as valid.

To: Qovira FZE trading as Évorèle, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates · hello@evorele.com

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on: ____________ · Received on: ____________ · Order number: ____________

Name: ______________________________

Address: ______________________________

Signature (only if this form is sent on paper): ______________ · Date: ____________

Who you are buying from

Qovira FZE, trading as Évorèle, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Licence 4430241.01. Email hello@evorele.com. A human replies, usually within one business day.